Senior Project Manager / Delivery Lead

Candidate Description

A dynamic and results-oriented Senior Project Manager with over 12 years of experience in delivering strategic business and technology transformation programs. Known for leading complex projects, particularly in the ERP and CRM domains, focusing on Microsoft Dynamics 365 and Salesforce platforms. Expert in both waterfall and agile methodologies and highly proficient in stakeholder engagement, vendor management, and financial oversight.

Extensive experience in managing end-to-end ERP and CRM projects, ensuring seamless integration and high user adoption. Proven track record in enhancing customer satisfaction, driving process efficiencies, and implementing robust project governance frameworks. Skilled in leading cross-functional teams and coordinating with offshore development units to deliver high-impact solutions.

Key achievements include successfully delivering a Salesforce CRM and Boomi platform for automotive customers, managing a major ERP transition from a legacy system to Microsoft Dynamics 365 FinOps, and leading a digital transformation program that significantly improved e-commerce penetration and operational efficiency.