A highly experienced professional with a strong background in business, systems, and technical analysis, specializing in business process re-engineering. Their expertise covers technologies like DevOps, Intellidox, MS Dynamics 365 CE/CRM, SSIS Kingsway Software, Xrm Toolbox, SQL/MYSQL Server, SQL Server Management Studio, and HP Quality Centre.

Possessing a Master of Information Technology and a Master of Business Administration, they have engaged in projects to enhance Australia's Vocational Education Training sector through a comprehensive data repository.

Their roles as a Business Analyst /MS Dynamics Functional Consultant have involved configuring security models, issue analysis, workshop coordination, requirement gathering, and supporting developers and testers. They've worked across various domains, including Justice, Education, and Skills and Employment.

Products & Platform experience

Dynamics 365 Customer Engagement

Dynamics CRM

Domain experience

Agile

ITIL

Scrum

Case Management

Configurations

Customer Service

Documentation

Gap Analysis / Mapping

Requirement Gathering

Sales

Testing - UAT

Training

Workflows

Workshops

Previous / Alternative positions

Senior Business Analyst

Senior Functional Consultant

Technical Business Analyst

Industry & Project experience

eCommerce

Education

Government

Microsoft Partner

Non-Profit

Educations & Certifications

MB2-708 Microsoft Dynamics CRM Installation

MB2-712 Microsoft Dynamics CRM 2016 Customization and Configuration

MB2-713 Microsoft Dynamics CRM 2016 Sales

MCPS: Microsoft Certified Professional

Master of Business Administration

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Location

Position Type

Skills/Add ons/Tech Stack:

Notice Period

Talent ID

9851436

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Senior Functional Business Analyst – Dynamics 365 CE

Candidate Description

Products & Platform experience

Domain experience

Previous / Alternative positions

Industry & Project experience

Educations & Certifications

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